Delivery Information

We are still delivering, however for safety reasons relating to COVID-19 deliveries are only being dropped outside the home (no longer offering a room of choice delivery option) and the customers are not being made to sign for their goods.

Delivery Charges are as follows:

Within 50 mile radius of our warehouse – £2.75 per mile and £2.44 per mile thereafter.

We operate a professional 2-man home delivery service with delivery to most mainland UK postcodes. Please be aware the delivery company will not take items up any flights of stairs.

When your products have been dispatched, you will be contacted by the Customer Service delivery team within 2 working days of order who will give you a date and approximate time for the delivery. Every care is taken to ensure these dates and times are adhered to but there may be circumstances beyond our control, such as weather or traffic conditions, that result in a slight delay.

We will assume that when an order is placed, you are willing and able to accept delivery of your AliView product(s) within the above time frame and day to suit our delivery route.

DELAYED DESPATCH

If you wish to delay your delivery outside of these time scales, you can request this by contacting our customer service team. Once your doors have left our warehouse and have been collected by our transport company, the delivery process has begun and therefore you can no longer delay the delivery. Delaying beyond our delivery time scales may incur extra charges which will be the responsibility of the purchaser. These extra charges will need to be paid for prior to the delivery.

24 HOUR COLLECTION FROM OUR WAREHOUSE – STOCK ITEMS ONLY

Been let down by another supplier or miss calculated your timings, no problem you can collection direct from us with just 24 hours’ notice, Monday to Friday only. If you prefer to collect from us, we can have your set of doors ready for collection within 24 hours of your order being received (subject to payment being cleared before collection or by paying cash on collection).

Should any of the above not meet your delivery/collection requirements, please contact our customer service team on 01254 588727.

BANK HOLIDAYS AND CHRISTMAS

Normal delivery times are not applicable over bank holidays and Christmas.

RECEIVING YOUR ORDER

On arrival at your premises, before you unpack your new AliView Doors please check that there has been no obvious damage to the goods or packing by the courier or delivery company.

If any damage is found, please follow these procedures:

• If the goods are clearly damaged: please refuse delivery and mark the delivery note or hand-held computer, as badly damaged and returned. Then call our customer service on 01254 588727 to inform us.
• If only the outer packing has some damage: please accept the goods and mark the delivery note ‘packaging damaged’.

You should unpack your products and check for manufacturing faults, defects or missing parts within 72 hours of delivery. You’ll find a full list of items you should have received in the assembly instructions included within the hardware pack.

If there are any faults, defects or missing parts please contact our Customer Service Helpline on 01254 588727.

We cannot accept claims for damage or scratched glass after 72 hours following delivery or after the installation has begun.

DELIVERY PROCESS

All deliveries are to a single UK address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery. All deliveries must be signed for by a person over the age of 18.

Should we try and fail to deliver on the proposed delivery date because there is no one available to take delivery, then we reserve the right to charge for any further attempted deliveries, transportation charges or storage charge which we incur as a result.

We recommend that you

• do not book fitters until your order has been checked and received.

Delivery times are estimates. We will try our best to meet the outline delivery schedule but shall not be responsible for any failure to deliver ordered products within these time frames.

STORING YOUR DOORS

Before installation, your new doors including frame, should be stored flat and not on an edge or end. They should also be handled carefully, stored in a dry and well-ventilated place.

Any unfinished doors should not be stored in your home or other building until building work, plastering or painting has been completed and the room is dry. We recommend that any unfinished products are finished and sealed prior to installation.

Your new doors are heavy and therefore we recommend that two people are used to lift and move them about.